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Policy

Our Commitment To Privacy

We take customer privacy seriously and do not sell or give out any customer information.

Your privacy is extremely important to us. The trust placed in us by our customers is absolutely essential to our success. We understand that and do all we can to earn and protect that trust. We do not share your personal information with any outside companies. We do share your personal information with the Canadian Red Cross and the Lifesaving Society as required by our contractual agreements with these non-profit organizations.

Course Transfer
A one-time transfer to another course date may be requested with at least two business days notice prior to the beginning of your course at no charge. If you request a course transfer, you forfeit your right to cancel your registration and obtain a refund.

Cancel with Notice (minimum 2 business days notice)
To cancel a registration and receive a refund, you are required to provide cancellation notice by email at least 48 hours before the start of your course. You will be refunded the registration fee less a $20.00 cancellation fee.

Cancel without Notice (less than 2 business days)
No refunds will be provided for cancellations made less than 48 hours prior to the start of your scheduled course.

No refund will be provided for no-shows.

Please notify Training on Site in advance of any absence due to illness. A notified absence due to illness will receive a $20 discount to register for another Training on Site course.

Course cancellation by Training on Site:
Though rare, Training on Site reserves the right to cancel or re-schedule a course in the event of an emergency, instructor illness, low class enrollment or inclement weather. Training on Site will attempt to notify participants of any cancellations at least 48 hours prior to a course.

In such an event, participants may choose either a full refund or transfer to another scheduled course date. Confirmation of attendance or refund must be received by email or Facebook message to confirm choice of refund or class transfer before any transaction completed.

In winter or extreme inclement weather, we will attempt to notify participants of any cancellations due to storm conditions at least 24 hours prior to a course. If the weather is extreme and a class needs to be cancelled it will be posted on our Facebook page by 6:30am.